Project Management: Software Development

  • Challenge:  Client is a large telecommunications utility provider and uses a custom-built application for customer billing.  Client wants additional features to be included in the billing system to improve usability and reporting.
  • Analysis:  The time between requirements gathering to user acceptance is longer than industry norm.
  • Recommendation/Result:  Pilot Agile development frameworks for a sub-component of the billing system and roll-out to remaining development groups.